Trending strategic technology of 2021 are:
Internet of behavior
Many technologies have made it possible to capture and use digital dust (small-grain data) about people’s daily lives, creating a condition called the Internet of Behaviors (IoB). IoB combines personalized technologies such as facial recognition, location tracking, and big data to turn the resulting data into relevant person behavior (cash purchases, device usage, etc.). What to connect.
Gartner introduced multi-experience in 2019 as the 2020 Strategic Technology Trends, but in the 2021 Strategic Technology Top Trends, Gartner takes this concept a step further with Total Experience (TX: Total Experience). TX is a strategy that connects multi-experience with customer experience, employee experience, and user experience. Gartner predicts that over the next three years, TX providers will achieve key satisfaction metrics that outperform their competitors.
A privacy-enhanced computer protects data in use while maintaining confidentiality and privacy (computation here refers to processes such as encryption and confidential calculation for privacy protection).
A distributed cloud is one in which public cloud services are distributed across different physical locations, with public cloud providers continuing to take responsibility for the operation, governance, and evolution of the service.
Location-sensitive operations are an IT operating model designed to support customers everywhere, enable employees to work anywhere, and manage the deployment of business services across a distributed infrastructure. Point to.
The cybersecurity mesh gives anyone secure access to any digital asset, no matter where the asset or person is.
Intelligent compostable business
Transform decision-making radically by accessing useful information and responding swiftly to it. For example, in the future, a rich fabric of data and insights will enhance machine decision-making.
AI engineering focuses on governance and lifecycle management of various operational AI/decision-making models such as machine learning and knowledge graphs.
Business-driven hyper-automation is an approach that allows companies to discipline, quickly identify, scrutinize, and automate as many approved business and IT processes as possible.
In April 2019, Gartner’s Customer Experience Innovation Survey on CX asked about advanced technologies that will have a significant impact on corporate CX projects over the next three years, and artificial intelligence (AI) said. The highest was 53%, followed by virtual customer assistants/chatbots (39%) and multi-channel customer engagement (37%).
Here are five of Gartner’s top five advanced technology trends affecting CX: These technology trends are interrelated and will usher in a continuous and adaptive future of CX.
- Virtual Customer Assistant / Chatbot
- Multi-channel customer engagement
- Event-driven architecture
- Internet of Things (IoT)
Gartner is out of its nascent state of technology, entering a state of widespread use and greater impact, reaching trends that have become highly disruptive and a significant turning point in the next five years. We call a volatile and fast-growing trend a strategic technology trend.
David Cearley, Distinguished Vice President, said. The 2020 Strategic Technology Trends have systematized important impacts from the perspective of People-Centric smart spaces. Putting people at the center of our technology strategy highlights a crucial aspect of technology: how it impacts our customers? employees? business partners? society? and more?. He talked about the overall trend this time.
Smart space is based on the People-Centric mindset. And in an ecosystem of ever-increasing openness, connectivity, harmony, and intelligence. People and technology enable systems, Curly said. It’s an environment of interaction. Several elements such as people, processes, services, and items are combined in a smart space to create an immersive, interactive and automated experience.
Top 10 Strategic Technology Trends to Watch in 2020
- Hyper automation
- Democratization of expertise
- Human augmentation
- Transparency and traceability
- Edge function expansion
- Decentralized cloud
- Autonomous things
- Practical blockchain
- AI security